Privacy Policy

Last Updated: June 2026

At Skyware Systems ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share information when you use our mobile application "Nzeru" and our related services, including our WhatsApp bot (collectively, the "Services").

1. Information We Collect

We only collect the information necessary to provide and improve our Services:

• Account Information: When you register, we collect your phone number, name, and educational level/class.
• Usage Data: We collect data about how you interact with our app, such as pages visited, quizzes taken, and documents downloaded.
• Device Information: We collect basic device information such as operating system, device model, and app version to help us diagnose issues and improve performance.
• Payment Information: When you purchase documents or subscriptions, we process payments securely via third-party providers (e.g., PayChangu, Airtel Money, TNM Mpamba). We do not store your raw payment credentials.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Personalize your learning experience and track your progress.
• Process transactions and send you related information.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze trends, usage, and activities in connection with our Services.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following situations:

• With Service Providers: We may share data with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processors, hosting services).
• For Legal Reasons: We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

5. Your Rights

Depending on your location, you may have the right to access, update, or delete your personal information. You can manage your account information directly within the Nzeru app settings. If you wish to delete your account entirely, please contact our support team.

6. Changes to this Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you through the app or by other means, to provide you the opportunity to review the changes before they become effective.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: skywaresystems@gmail.com
• WhatsApp: 0981962520